Terms of Use — Haven

Effective Date: September 15, 2025
Last Updated: September 15, 2025

Welcome to Haven ("Haven," "we," "us," or "our"). These Terms of Use ("Terms") govern your access to and use of our website at https://withhaven.app (the "Site") and our mobile application(s) (together, the "Service"). By using the Service, you agree to these Terms. If you don't agree, please don't use the Service.

Friendly note: Haven is a self-help/wellness tool. It is not medical or mental-health treatment and isn't a substitute for professional care or emergency services.

1. Who can use Haven

You must be 13 or older to use the Service. If you're a minor where you live, you need permission and direct supervision from a parent/guardian. By using the Service, you confirm you meet these requirements and you can legally agree to these Terms.

2. Changes to these Terms

We may update these Terms from time to time. When we do, we'll update the "Last Updated" date above, and important changes may be shown in-app or on the Site. If you keep using the Service after changes post, you're agreeing to the updated Terms.

3. Not medical advice

All content in Haven (including lessons, journaling prompts, mood tools, and other materials) is for information and self-reflection only. Haven doesn't diagnose, treat, or prevent any condition. If you're in crisis, call your local emergency number or a crisis hotline (in the U.S., call or text 988).

4. Your account and security

You're responsible for any activity on your account and for keeping your login safe. If you believe your account has been compromised, email [email protected] right away.

5. Your content & how we can use it

You may create or upload content (e.g., journal entries, mood logs, notes, photos) ("User Content"). You own your User Content. To operate the Service, you grant Haven a limited, worldwide, non-exclusive, royalty-free license to host, store, process, display, and back up your User Content solely to provide and improve the Service. You can delete your content at any time (learn more in our Privacy Policy).

If you send us suggestions, ideas, or feedback ("Feedback"), you agree we can use it without restriction or payment to you.

6. Our content & IP

The Service, including its text, software, design, graphics, and logos ("Haven Content"), is owned by Haven or our licensors and protected by law. You may use Haven Content only for your personal, non-commercial use and only as allowed by these Terms. Don't copy, sell, or exploit it without our written permission.

7. Acceptable use (simple rules)

Please use Haven responsibly. You agree not to:

• break the law or infringe anyone's rights;
• attempt to access accounts or systems you don't have permission to access;
• upload malware or do anything that disrupts the Service;
• scrape, spider, or bulk-extract data without written permission;
• reverse engineer or attempt to derive source code;
• use the Service to harass, abuse, or harm others;
• use the Service to build a competing product.

We may take appropriate action if these rules are violated.

8. Reviews, community posts, and public areas (if available)

If the Service allows posting reviews or comments, you agree to share honest, respectful, and lawful content. We may moderate or remove content at our discretion, but we're not obligated to do so. You're responsible for what you post.

9. Mobile app license

We grant you a personal, revocable, non-exclusive, non-transferable license to install and use the Haven app on devices you own or control, strictly as permitted by these Terms and the app store rules.

Apple & Google terms. If you downloaded the app from Apple's App Store or Google Play (each, an "App Distributor"), you also agree to their terms.

• Your license is limited to a device using iOS or Android, as applicable.
• App Distributors are not responsible for support or warranty claims.
• In case of non-conformity, your sole remedy may be a refund of the app price (if any) from the App Distributor.
• You confirm you are not in a U.S.-embargoed country or on a U.S. prohibited party list.
• App Distributors are third-party beneficiaries of this section and may enforce it.

10. Third-party services

The Service may link to or integrate with third-party services (e.g., hosting, crash reporting, analytics, or help docs). We're not responsible for third-party sites, terms, or policies. Please review their terms and privacy practices.

11. Privacy

Your privacy matters. Our Privacy Policy explains what we collect and why, and how to access, export, or delete your data. By using the Service, you also agree to the Privacy Policy.

Privacy Policy: https://withhaven.app/privacy

12. Term, suspension, and termination

These Terms apply while you use the Service. We may suspend or terminate your access (with or without notice) if we reasonably believe you've violated these Terms or the law, or to protect the Service or other users. You can stop using the Service at any time, and you may request account/data deletion as described in the Privacy Policy.

13. Changes, availability, and updates

We may improve or change features from time to time and may discontinue the Service (or any part of it) at our discretion. We strive for uptime, but we can't guarantee the Service will always be available or error-free.

14. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent allowed by law, we disclaim all warranties, express or implied (including merchantability, fitness for a particular purpose, and non-infringement). We don't promise the Service will be uninterrupted, secure, or free of errors.

15. Limitation of liability

To the fullest extent allowed by law, Haven and our directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or revenues, arising from or related to your use of (or inability to use) the Service. Our total liability for any claim will not exceed the greater of (a) the amount you paid us in the 12 months before the claim, or (b) USD $50.

Some places don't allow certain limitations; in those places, some limits may not apply to you.

16. Indemnity

You agree to defend, indemnify, and hold Haven and our affiliates, officers, employees, and agents harmless from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your misuse of the Service, your violation of these Terms, or your violation of someone else's rights.

17. Dispute resolution & arbitration

Informal resolution first. Before filing a claim, both sides agree to try in good faith to resolve any dispute by emailing [email protected] and negotiating for 30 days.

Arbitration agreement. If we can't resolve it, you and Haven agree to binding arbitration on an individual basis for any claim arising out of or relating to these Terms or the Service, except as noted under "Exceptions" below. This means no judge or jury and no class actions.

Administrator & rules. Arbitration will be administered by the AAA under its Consumer Arbitration Rules or by JAMS under its Consumer or Streamlined Rules—at Haven's election—as modified by this Section.

How/where it happens. The arbitrator may conduct hearings by video, phone, or on written submissions. If an in-person hearing is held, it will occur in [COUNTY], [STATE], or (at your election) your U.S. county of residence.

Fees. Your filing fees and arbitrator compensation will be governed by the applicable consumer rules. If the arbitrator finds your costs would be prohibitive, Haven will pay the necessary arbitration fees. If the arbitrator finds your claim frivolous or brought for an improper purpose, fees may be reallocated as permitted by law.

Relief available. The arbitrator may award individual relief only (money, injunctions, or declarations) necessary to resolve your claim; no class or representative relief.

Mass filings. If 25 or more substantially similar claims are filed by or with the same counsel, the parties agree to batch or bellwether proceedings to promote efficiency, and the arbitration provider's mass-arbitration fee schedule will not apply unless both parties agree.

Opt-out. You may opt out of this arbitration agreement by emailing [email protected] within 30 days of first accepting these Terms, stating your name, the email tied to your account, and that you're opting out of arbitration.

Exceptions. Either party may (a) bring an individual claim in small claims court, or (b) seek injunctive or equitable relief in court to protect intellectual-property rights or the security/integrity of the Service.

Severability. If the class-action waiver is found unenforceable as to any claim, then that claim must proceed in court (not arbitration). If any other part of this Section is found unenforceable, the remainder still applies.

18. Governing law; venue

These Terms are governed by the laws of the State of [STATE/COUNTRY], without regard to its conflicts of law rules. Subject to the arbitration terms above, disputes will be heard in the state or federal courts located in [COUNTY], [STATE], and both parties consent to those courts' jurisdiction and venue.

19. Electronic communications & signatures

When you use the Service or email us, you're communicating electronically. You consent to receive communications from us electronically, and you agree that electronic signatures and records have the same effect as signatures on paper.

20. California users

If you live in California and have a complaint you feel we haven't resolved, you can contact the Division of Consumer Services, California Department of Consumer Affairs, 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or (800) 952-5210.

21. Miscellaneous

Entire agreement. These Terms + the Privacy Policy are the whole agreement between you and Haven about the Service.

No waiver. If we don't enforce a provision, that isn't a waiver.

Severability. If a provision is unenforceable, the rest remain in effect.

Assignment. You can't assign these Terms without our consent; we can assign them as part of a merger, acquisition, or sale of assets.

No agency. These Terms don't create a partnership, employment, or agency relationship.

22. Contact us

Questions or feedback about these Terms? We're here to help.

Email: [email protected]